Frequently Asked Questions

Application and Funding

What do I need in order to apply?

Applicants will need proof of identity, proof of income, proof of residence, and their checking account and routing number.

What is the Identity Verification step in the application?

Identity Verification is a process that helps us protect and verify your identity. You will be presented with a series of questions that can be answered only with your knowledge.

What is Instant Income Verification?

Instant Income Verification is a free, optional service that allows iLoan to securely access a summary of your bank account in order to help us verify your income. This is an alternative to providing copies of your pay stubs or W2 tax form to verify your income and may result in a faster processing time.

Why don’t I see my financial institution when I choose Instant Income Verification?

If you don’t see your financial institution listed when you select Instant Income Verification, double check that you’re searching for the correct name by looking at the name listed on your provider’s online login site.

If you still don’t see your provider on the list, we do not currently support your provider. In this case, please choose Manual Verification and proceed to upload your documents directly to your online account.

How do you keep my information secure?

We use 128-bit SSL encryption to help protect your personal information.

How do I check the status of my loan application?

You can check the status of your loan application by logging in to your iLoan Account Home .

How long will it take to receive a decision on my loan application?

A loan decision normally takes anywhere from a few minutes to an hour from the time we receive all your application information and documents during normal business hours. It may take longer due to your specific circumstance or our current application volume.

How quickly can I get money into my bank account if approved?

Funds are deposited through Automated Clearing House (ACH) as quickly as the next business day if the application is approved, all information provided is verified and all parties have signed the loan agreement by 4 pm CT Monday-Friday.

Can I increase my loan amount?

No, once you’ve signed your loan agreement you cannot increase your loan amount.

Can I get another loan from iLoan if I already have a loan from iLoan or OneMain Financial?

You must pay off your existing loan before you are able to apply for another loan.

How long do I have to wait to reapply for a personal loan?

You must wait up to 10 days from your last payoff date before you can apply for a new personal loan, depending on which state you live in.

Why was my application declined?

An application may be declined for many reasons. You will receive a Notice of Adverse Action message within 3 days from your application decision. Please refer to this message for additional details on your application decline. You can access your messages under the Messages tab of your iLoan Account Home.

How do I verify my email address?

To verify your email address, click on the link in the email you received asking to verify your email address. If you did not receive an email asking to verify your email address or you mistyped your email address, give us a call at 1-800-675-0200.

Satisfaction Commitment

What if I am not satisfied with my loan?

iLoan cares about our customers. To ensure we deliver that promise, we offer a 7-Day Satisfaction Commitment. If you change your mind about your loan with us, you have 7 days to cancel. Just call us and return all loan proceeds within 7 calendar days after the date of the loan agreement.

All loan funds paid at closing to customer or paid on customer’s behalf must be returned to iLoan by ACH within 7 calendar days after the date of the loan agreement. Please refer to your loan agreement for more information.

Contact iLoan at 1-800-675-0200 if you have any questions regarding the Satisfaction Commitment.

Credit Scores

How do I get a copy of my credit report?

You can request a free copy of your credit report from the major credit bureaus (Equifax, Experian, and TransUnion) once every 12 months. Please refer to FTC’s website for more information.

Will applying for a loan impact my credit score?

Yes. When you apply for a loan, you will receive a hard inquiry on your credit report. This may negatively affect your credit score; although the impact is typically minimal for one credit inquiry. Learn more about credit scores.

Do I need to earn a minimum income in order to be approved for a loan?

We do not have a minimum income requirement; however, we do require that applicants have sufficient income to repay their loan obligation and all other credit expenses, as well as have enough left over to cover their living expenses.

Can I get approved with a bankruptcy on my credit?

A bankruptcy on your credit report does not necessarily prevent you from getting a personal loan with iLoan. A prior bankruptcy will be considered, but we also look at multiple creditworthiness factors.


How often can I make payments?

You can set up payments through your iLoan Account Home, call 1-800-675-0200, or mail in payments as often as you’d like.

How do I request a payoff amount for my loan?

You should call 1-800-675-0200 to get a payoff amount for the date you’d like to pay off the loan.

What options do I have to make my monthly payments?

We currently accept payments via:
  • Auto Pay with Automated Clearing House (ACH), the most preferred payment method
  • Individual electronic ACH payments
  • Check
  • Money order

How do I set up Auto Pay?

You can set up Auto Pay online from your Account Home or by calling us at 1-800-291-8560.

How do I set up an individual ACH payment?

You can set up an ACH payment online from your Account Home or by calling us at 1-800-291-8560.

I want to mail in my monthly payment. What address should I send it to?

All mailed payments should be sent to the below address. Be sure to include your Account Number in the memo of your check.
PO Box 1090
Evansville, IN 47706-1090

What should I do if I can’t make my upcoming payment?

We understand that things may come up that will prohibit you from making your payment, and we will do our best to work with your situation. Call us at 1-800-291-8560.

What happens if I miss a payment?

If you miss a payment, please call 1-800-291-8560 to discuss your options with one of our loan specialists.

I cannot afford my monthly payment. Can I lower it?

We need to evaluate your unique situation to determine if you qualify for lower monthly payments. Please call 1-800-291-8560 to discuss your options.

Can I pay off my loan early?

Yes, you can pay off your loan at any time prior to the due date, and you will not be charged a prepayment fee.

Can I change my monthly payment date?

It is not currently possible to change your monthly payment date.

My Account Dashboard

How do I reset my password?

If you have forgotten the password for your iLoan account:
  1. Go to the Sign In page on
  2. Click the Forgot Password link.
  3. Enter your email address.
  4. You will receive an email from iLoan with further instructions for resetting your password.
If you know your password but want to change it:
  1. Sign in to your account.
  2. From your iLoan Account Home, choose the Profile tab.
  3. Go to the Change Password section and enter your current password and new password.

Can I make a payment from my Account Home?

Yes, you can. Once logged in to your account, refer to the Make a Payment section on your Account Home page to schedule an online payment or enroll in Auto Pay.

How do I upload a document from my account home?

To upload a document:
  1. Sign in to your account.
  2. From your iLoan Account Home, choose the Documents tab.
  3. Select the ADD ADDITIONAL DOCUMENT button and follow the upload instructions.

It won’t let me change my details on the Account Home. How do I do this?

In order to change your account details, please call us at 1-800-675-0200.

I think someone accessed my account without authorization. What should I do?

If you suspect that an unauthorized person has accessed your account, please call us immediately at 1-800-675-0200 (toll-free). You should also change your password immediately.