Frequently Asked Questions

General

What is iLoan?

iLoan is a lending brand that offers $2,550-$25,000 online unsecured personal loans to consumers with the goal of creating a convenient and personalized customer experience. iLoan uses proprietary data and analytics to review loan applications and provide approved applicants with customized online loans. iLoan was introduced in 2015 and is the Internet lending brand of OneMain.

What type of loans does iLoan offer?

iLoan offers unsecured loans, or loans that do not require collateral.

What states does iLoan operate in?

iLoan currently operates in Alabama, California, Delaware, Idaho, Illinois, Missouri, Nevada, New Mexico, Oregon, South Carolina, Utah, and Wisconsin.

What is APR?

Annual Percentage Rate (APR) for installment loans is a measure of the cost of credit, expressed as a yearly rate, that relates the amount and timing of value received by the borrower to the amount and timing of payments made. APR is a more comprehensive measure of the cost of borrowing. The APR does not only include interest, but also includes certain fees and charges that are also paid when obtaining a loan. The APR is usually higher than the interest rate of a loan.

What APR does iLoan offer?

iLoan has an APR range of 17.60%–35.99%, which varies by state. Actual APR is dependent on the applicant’s credit history.

How do I get a copy of my credit report?

You can request a free copy of your credit report from the major credit bureaus once a year. Please refer to FTC’s website for more information.

Application & Funding

What do I need in order to apply?

Applicants will generally need proof of identity, proof of income, proof of residence, and a checking account.

How quickly can I get money into my bank account?

Funds are usually deposited through ACH on the next business day if the application is approved and all information provided is verified by 4 pm CT Monday–Friday.

How much money can I borrow?

Minimum and maximum loan amounts from iLoan vary by state, and range from $2,550 to $25,000 depending on the applicant’s credit history.

What loan terms does iLoan offer?

iLoan offers 24, 36, 48, or 60–month personal loans.

Do you charge any fees?

iLoan may charge an origination on all loans that are funded if allowed by state law. The amount may vary from state–to–state and will be clearly stated in the loan agreement.

Will applying for a loan impact my credit score?

Yes. When you apply for a loan, your credit score may be negatively affected, although the impact is typically very small. However, any inquiries that took place in the 30 days prior to the lender checking your credit will not affect your credit score. Learn more about credit scores.

Why was my application declined?

An application may be declined for many reasons. To view the specific reason(s), please refer to the Notice of Adverse Action (NOAA), which you can access under the Message Center tab of your iLoan Account Home.

Repayments

How often can I make payments?

You can set up payments through your iLoan Account Home, call 1–800–675–0200, or mail in payments as often as you’d like.

How do I request a payoff amount for my loan?

You should call 1–800–675–0200 to get a payoff amount for the date you’d like to pay off the loan.

What options do I have to make my monthly payments?

We currently accept payments via:
  • Automated Clearing House (ACH), the most preferred payment method
  • Check
  • Money Order

I want to mail in my monthly payment. What address should I send it to?

While we encourage Automated Clearing House (ACH) payments, all mailed payments should be sent to:
iLoan PO Box 1090
Evansville, IN
47706-1090
Be sure to include your Account Number in the memo of your check.

Does iLoan charge late fees if I miss a payment?

A late fee may be charged if you miss your scheduled monthly payment. Please refer to your loan agreement for details.

What should I do if I can’t make my upcoming payment?

Call us! We understand that things may come up that will prohibit you from making your payment and we will do our best to work with your situation.

My Account Dashboard

How do I reset my password?

If you have forgotten the password for your iLoan account:
  1. Go to the Sign In page on iLoan.com.
  2. Click the Forgot Password link.
  3. Enter your email address.
  4. Wait for an email from iLoan with further instructions for resetting your password.
If you know your password but want to change it:
  1. Sign in to your iLoan.com account.
  2. From your iLoan Account Home, choose the Account Information tab.
  3. Go to the Change Password section and enter your current password and new password.

Can I make a payment from my Account Home?

Yes, you can. Once logged in to your iLoan.com account, refer to the Make a Payment section on your Account Home page to schedule an online payment. Currently, we only allow one–time ACH payments from the Account Home.

How do I upload a document from my account home?

To upload a document:
  1. Sign in to your iLoan.com account.
  2. From your iLoan Account Home, choose the Documents tab
  3. Follow the document upload instructions listed on the page.

It won’t let me change my details on the Account Home. How do I do this?

In order to change your account details, please call us toll–free at 1–800–675–0200.

I think someone accessed my account without authorization. What should I do?

If you suspect that an unauthorized person has accessed your account, please call us immediately at 1–800–675–0200 (toll–free). You should also change your iLoan.com password immediately.